General

By placing an order through our website, you confirm that you have read and accepted this Returns Policy, along with our Terms and Conditions.

All purchases are subject to UK consumer legislation, including the Consumer Rights Act 2015.

Returns and Refunds

We only accept returns for products that are faulty due to a manufacturing defect.

Returns will not be accepted for reasons including, but not limited to:

• Change of mind

• Incorrect size or colour selection

• Normal wear and tear

• Damage caused by misuse, improper handling or failure to follow care instructions

• Custom made or personalised products, including items printed with logos or bespoke designs

Faulty Goods

If a product is found to have a manufacturing defect, customers are entitled to a repair, replacement or refund in accordance with UK consumer law.

The reported fault must be manufacturing related and present at the time of delivery.

Inspection and Condition

Returned products must be clean, unused where possible, and returned in their original condition and packaging.

We reserve the right to inspect returned items to confirm that the issue is due to a manufacturing defect.

Refund Process

Once a faulty return has been approved and received, refunds or replacements will be processed within 14 days using the original payment method.

Exclusions

This policy does not affect your statutory rights in relation to faulty or misdescribed goods under UK law.

Custom and Bespoke Products

Products manufactured to order or customised for clubs, schools or organisations are non returnable unless a manufacturing defect is confirmed.